You arrange a free collection time and date by contacting one of our friendly booking team members.
The driver arrives and looks through the clothes for quality.
He will weigh everything on his scales, and pay you cash on the spot based on the total weight of the items at 40p per kilo.
Will the driver come inside my property to look at the clothes?
For the safety of our drivers they do not enter properties. The whole process takes place on your door step, porch, conservatory or the entrance part of your corridor.
All of our drivers are verified and carry ID. If you are ever in doubt please contact us on 0161 637 1510 or text/call 07472 998 584.
All collection days and times are scheduled according to the area, so you may not always be offered a date that suits you, but we will do our best to work around you, rather than you working around us.
9am - 7pm Monday to Friday, 9am - 4pm Saturday and Sunday.
No, you do not need to book an appointment to come into our radcliffe store. At times our staff get stuck in traffic so to avoid disappointment its best you ring us on either 0161 637 1510 or 07472 998 584 to confirm that our store is open.
Yes you can. We are running a partnership alongside the fireworks sellers in our store but we will always have a trained sorter during these opening times so that you can also weigh clothes and get paid instant cash.
Contact the booking team free on 0800 862 0030 or ring 0161 637 1510.
Call or text 07472 998 584. (If texting please state your name, postcode and amount of clothes to be collected or simply text ring back and one of our friendly team members will call you back.)
Email us on firstname.lastname@example.org
Arrange a collection online
We only cover the Manchester area for free. We may be able to collect in nearby areas but you will have to ring us to confirm the minimum requirements.
What type of clothes do you accept?
We accept new and used men's, women's, children and baby clothes.
Apart from new and used clothes what else do you take?
We accept new and used handbags, belts, shoes, boots, sandals, trainers (all in pairs).
We do not accept wet/damp clothes, torn clothes, smelly clothes, clothes full of or containing animal hair, school uniform with logos, adult work uniforms, clothes with company logos, bath robes, towels, pillow cases, babies romper suits or bibs, underwear (apart from ladies bra), toys, furniture or electrical items.
We pay 40p per kilo for good quality clothing, handbags, footwear and belts.
Yes, the driver will have a look at your items to make sure they fit into our categories.
Please note: All drivers have the right to refuse certain items, or offer less money for items that are not in good condition.
We pay INSTANT CASH on the spot. We are not like other companies that take your clothes away and then pay you at a later date. We believe in 'weigh and pay'.
A kilo (kg) equals approximately 2.2lbs in weight or a bag of sugar.
Our collection is a totally free service. You will not be charged.
Yes we can collect on the same day as you call as long as there are booking slots available for that day.
The minimum amount for collection is 2 full black bags of the required items. We can collect up to unlimited amount of bags.
Yes you will need to sort all the items we accept into the bags and remove any items that we do not accept. The clothes, footwear, handbags and belts can go into the same black bags.
This is fine, as long as they amounts are roughly equivalent to 2 black sacks. Please try to get all bags to weigh 10kg, or as close to 10kg as possible.
We can arrange a regular pick up if you have frequent items. Contact us to discuss this.
Yes but we can only take the items that meet our requirements.
In most cases they are not recycled and exported to Africa, South Asia and Eastern Europe.
To cancel a normal collection you will need to give 24 hours notice. If it is one of the larger collections we will need 48 hours notice.
Most likely the driver has been either delayed in traffic, or has been held up from the previous collection. If you cannot reach the bookings team, who may be taking other calls, please contact us via email or on the collections update number on 07472998584.
We aim to respond to all online booking requests within 24 hours. If you have not received an email confirmation back from our bookings team then please call us on 0161 637 1510 or 07472 998 584.
We have a fleet of vans and cars that are used for our collections. Usually for house collections we will use the car unless it is a larger collection.
Yes we can as long as the items meet our requirements. Below are examples of people or places who are already benefitting from us by raising cash for their chosen need:
Charities, Schools, Churches, Religious Organisations, Traders, Bankrupt stock, Surplus stock, Clubs and Societies.
Please contact us if your query is not covered in the above FAQ by calling 0800 862 0030 or 0161 637 1510 text/call 07472 998 584.